RGB DIRECT I made the mistake of buying a Hoover Washer-Dryer from this company, rather than locally. Once I received the washer-dryer I was puzzled by the very limited options it has for drying. I had based my experience on my previous Hoover Washer-Dryer, which allows the dryer to be used separately, for example if you just need to dry a few clothes for say 10 minutes. I contacted the company very soon after its receipt, to see if they could help with the options. They referred me to Hoover Support who agreed that the washer-dryer had only a limited function as a dryer. I advised RGB that the washer-dryer was not, therefore of use to me. They ignored my email and I had to email again; and again I was referred to Hoovers' technical department, so that was of no help. I advised the company that I would like to return the washer-dryer and was initially told that I could not do that as the machine was not faulty. I pointed out that it was not necessary for the item to be faulty for it to be returned (the distance selling regulations give customers the same rights as if the item was examined in the shop). Reluctantly what is laughingly called the 'service' department had to agree that the item could indeed be returned but there would be a charge of £35 for the return and there might be other charges if once returned RGB decided so. I would not and do not trust RGB Direct to be an honest and straightforward company, so could not trust them enough to return the washer-dryer. I will just have to put up with it; in part Hoover are to blame for incorrectly describing the washing machine as have a dryer - it does not in any meaningful sense. But RGB Direct were without doubt one of the worst companies I have dealt with. So what do I conclude? Buy locally, it might cost you a bit more but you have rights that will be respected. If you have to buy at a distance choose a company that will treat you as a valuable customer. Never again will I deal with RGB DIRECT.