We ordered 6x35L and 9x33L really useful boxes 3 days ago for an imminent house move. The order arrived today (1 day late), and has 4 boxes missing, which we really need now for the house move. When we contacted Rymans Customer Service, we spoke to a lady called Rudi, who very unhelpful and rude over the phone with no confirmation of what's happened to our missing order, or when we will receive the missing items. When we asked to speak to her supervisor, she said she was not going to pass onto her supervisor, so we've made a formal complaint (a) about the poor customer service, and (b) about the late and missing items; and have requested a full refund for the missing items. We will not be using Rymans for any future purchases, due to the lack of helpfulness to resolve, and particularly due to the rude behaviour. I've also just checked the online reviews and realised that they have a grant 1.7/5 stars (trust pilot). If only I'd checked this previously, we will be remind ourselves to vet urgent orders in future, to make sure that the companies have at least 4/5 online review rating before making the order. I suggest other people do the same, which will exclude poor customer service driven companies for gaining orders, which will hopefully prompt Rymans to invest in better customer service and customer experience....which will ultimately mean customers will consider returning in the long run. Two unhappy customers for us for Rymans!!! Order number: 2000355850