I placed an order for a chair 10 days ago which I was advised would arrive on the 1st of June - I took a day off work so that I could be in for delivery. I had received no updates on where the delivery was after I placed to order. The chair never arrived on the 1st so I called Rymans on the 2nd to investigate. After being on hold for over 30 minutes I finally got through to Darren who didn't seem at all interested in my issue (until right at the end when I said I was going to make a formal complaint and he unsurprisingly changed his tune). He advised it was Yodel who were delivering the chair - NO ONE had told me that and I had had no communication from Yodel. Apparently they attempted delivery 3 times last week but "could not access the property" - I live in a flat in central London, it's not hard. No card had been left and now Yodel have said I need to go and collect it from the Depot. Rymans have been completely unhelpful and said that it is not their problem and it's their supplier who the issue is with but it IS Rymans problem because I ordered from their website and it's up to them to liaise better with their suppliers. I am now left with no chair and no option but to collect it from the Depot (it will be very heavy and I don't have a car so will be an expensive taxi ride). Really just wishing I had NEVER ordered from Rymans and I certainly never will again and will advise everyone I know to avoid at all costs. Completely unhelpful as per usual.