We want to say a HUGE thank you to Sam at Ryman Merry Hill Dudley Branch. We had problems accessing the Ryman Rewards offer for two heated clothes airers. After several attempts I phoned the store and spoke to Sam. She explained to us how to proceed. We still were not sucessful and Sam took details over the phone and said she would contact their Customer Service for us to see what was the problem. She rang us back and explained that we needed to enter the code on the end of the offer on the email. Success! We are both elderly folk and not very savvy with all the tech. Sam was so patient and although we did express our thanks to her, we feel it appropriate to put it in a review on here. The airers arrived this morning. Fantastic service all round but especially Sam. We look forward to accessing more Ryman Rewards now we know how to do it!!