I'm incredibly disappointed with Ryman. I was led to believe they were one of the better office equipment providers and ordered a filing cabinet on January 10th. This arrived on January 13th with a large dent in the side, so I requested a replacement. Ryman scheduled in the collection for Friday 17th so I took the day off work to make sure I was in for this. Nobody from Ryman showed up, despite me chasing it and being told via their online chat that it will be collected on Friday. It is now Monday 20th January. 10 days after my initial order and I still don't have a replacement and am still £44.99 out of pocket having taken, so far, 2 days off work for this. Talking to the online help again this morning, I'm being told that they can now collect tomorrow but a replacement will be issued on yet another day. This is a further 2 days off work that I can't afford to keep taking. Instead I've requested a refund. I've made a formal complaint to Ryman and will not be using this service again