I ordered a printer on Jan 23 that was supposed to arrive in 3 days. After over a week I emailed and asked for an update and was told that on the website it said orders could take up to 15 days, no apology. After 15 days I emailed again and this time someone said they would look into it and get back to me. Didn’t hear anything so I rang on Feb 11 and was told that all they could do was email the supplier and that’s why there hadn’t been a response. The support staff can’t ring them? Very odd. So I complained and was told that my order had been escalated and I would hear from a manager. 48 hours later and I have not heard anything so now I have been on the phone for nearly 20 minutes while I wait for this order to be cancelled. I’m sure getting a refund will be equally painful. I will most definitely never order from Ryman again but will go to Printerland that has over 40 of the printer I want in stock and I can get a delivery in a couple of days. Very poor service Ryman.