i brought a printer , but it is faulty and leaves lines on the paper , very hard to contact them , the chat people said it would be picked up the next day for replacement , but had to wait 4 days until they said they would come , they were meant to be here between 8.45 and 10.45 pm to collect the faulty one , no one came , no email , no phone call , it is friday i will have to start the whole thing again on monday and see how long i have to wait next time , very disappointed , have only had the printer 1 month , i really need it for work , bad customer service , i thought they had a good name , its about time they lived up to it