I would avoid this company altogether -- bought a Ted Baker watch which when arrived turned out to be faulty, immediately contacted their customer service team who told me that an exchange wasn't possible as the sale had ended. Went through the returns process, only to be told that I needed to have sent the item to the manufacturer not Secret Sales, and now my refund will be delayed. Nowhere on the website does it tell you this, told that my refund can only be actioned once the watch can be checked and verified as faulty, making it sound like I'm lying about a faulty product! I ordered this on the 17th May, returned on the 30th May...it is now the 15th July and I am still waiting!! Never have I had such a bad experience with a company as this.