Secretsales had a promotion on for London fashion week with a special discount code for a 30% discount. I clicked on the banner and added 3 items to my basket however when I applied the discount code it said it was invalid. I phoned a member of their customer service team and asked her to check each of the items individually to see if the code was valid for them. She told me that the promo code was applicable and that after I placed the order I should screenshot the items to their customer service email in order for the discount to be credited. I did so and got a different customer service rep who was now telling me that the items were not part of the collection and that I had made an error. I tried to explain to them that I was misinformed by a member of their team however they were extremely dismissive and unhelpful, did not even review the recorded telephone call or agree to cancel the order and refund my money. Terrible terrible terrible. Will never use secret sales again