SelectSpecs have a easy to use web interface and a wide range of specs so it was great placing an order for a couple of pairs for such a low price. Unfortunately, you get what you pay for. To begin with, almost two years since the emergence of a pandemic, no company should still be blaming it for delays. We've had months to respond accordingly. Neither should any business be promising 7-10 working days unless they can fulfil with little issue, and they certainly shouldn't be charging an extra £10 for express delivery, which is little use if your 7-10 days becomes 25 working days. My first pair took three weeks and arrived with a broken part on the frame. After reporting this, it was 5 days before I even got a response and returns number for a refund, which is pretty poor customer service in itself. My second pair arrived on 2nd July (after ordering on 30 May). They were nice, although they were a little smaller than expected - my fault - the perils of online shopping. So, in all, it was worth a shot - Selectspecs did sell me one pair of glasses and refunded my other faulty pair. However, I went to Vision Express the day after, tried on a few pairs for size and, although it cost a bit more, bought a prefect-fitting pair, which I collected four days later. As I said, you get what you pay for.
3 years ago
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