I ordered a pair of glasses from SelectSpecs after two months and countless phone calls and emails, they are still refusing to refund me, all this because they sent them without filling out any customs declaration in order to sent them to me in Spain. We they arrived in Spain, I was issued a bill from customs for 60€ and I would have to pay that for the glasses to be delivered to me. I contacted SelectSpecs who told me that I shouldn't pay it and then glasses would be automatically returned to them and I'd be refunded. 6 weeks later I'm receiving emails from them stating that I am not eligible for a refund even though the Consumers Rights Act clearly states that after 30 days, if you haven't received an item ordered online, that you are entitled to full refund. I have made them aware that that is a breach of the Consumer Rights Act and they seem to believe that they are above the law. I have had to file a report with Trading Standards. Shocking and unacceptable