I first ordered two pairs of prescription glasses on 24th July 2022. The glasses arrived on or around a week and half to two weeks later. Both pairs of glasses arrived faulty. I had ordered the glasses to be coated with just the free standard clear coating. Both glasses, however, had been coated with another coating, later confirmed to be anti-glare. This was obviously a mistake and had not been picked up in quality control. The main problem I had with both pairs, though, was that the lenses had these strange dots/marks/speckling on them that I had never seen on a new pair of glasses before. One of the pairs also had an arm that was quite loose. I first contacted Select Specs on 9th August 2022 about these issues and had to email pictures of the faulty lenses. A replacement order was put in but, unfortunately, one of the pairs was no longer available, so I had to choose a new pair. The replacements arrived and both of these were also faulty. One had the right coating on this time, but another still had an anti-glare coating put on by mistake. Again, this had slipped through quality control. The major problem, though, was that both glasses still had these strange dots/marks/speckling on the lenses. As this was the second time I had received faulty lenses, I decided to opt for a refund this time and first contacted them on 28th August 2022 about this. Initially, the customer service representative sent me an incorrect returns form that only included one pair of glasses on it when I had explained that I would need to return both. There was also a further complication. When the replacement order had originally been arranged, I was told that I didn't need to return the original faulty glasses. However, upon opting for a refund, I was told I would now have to return the original faulty glasses after all, along with the replacements. It took several attempts to finally get an explanation as to why I now had to do this. In the meantime, I read up on Select Specs' refund policy. This is quoting directly from their website: "Should you wish to obtain a refund for any reason, the cost of the frames and lenses, or in the case of a reglaze the cost of the lenses will be refunded in full, postage costs are non-refundable". What this meant was that I would not be getting my full money back. Even though Select Specs were at fault, and not me, and I had been supplied with two sets of faulty glasses, I would still not be getting the full money back I had originally paid and would end up out of pocket. Reading this, I decided to change my mind and opt for a further set of replacements. This was eventually arranged on 2nd September 2022. A parcel arrived today, (13th September 2022), again with severe problems. Both pairs of glasses had been shipped to me in one parcel but for some reason the courier, Yodel, had to repackage the item during transit. When the parcel arrived, only one pair of glasses was in the parcel. The other pair appears to have gone missing and become lost in transit. So, one of the replacement pairs has failed to arrive. To make matters worse, the pair that has arrived is once again faulty. Once again, the lenses have these strange dots/marks/speckling on them. I am forced to come to the conclusion that Select Specs' manufacturing standards are not particularly high as I have never, ever bought a brand new pair of glasses that has these kinds of marks on the lenses before. I also have to comment on their quality control. 3 separate sets of mistakes have been made with 3 separate orders. I am forced to question whether they actually have any quality control. Also, I feel I should point out that with a lot of the glasses I have received from them, smudges and other dirty marks were present on the lenses. Fortunately, these could be wiped off with the supplied cleaning cloths. The strange marks that I've previously referred to, though, don't wipe off with a cloth. So, my overall experience of Select Specs is not good. I first placed an order on 24th July, it's now 13th September and I am still without a pair of glasses I can use. I've emailed them about the latest problems and I'll have to wait for them to get back to me. I just hope this matter can be resolved to my satisfaction. Given everything that has happened though, (and the quality of their lenses) it is highly unlikely I would use Select Specs again.