The worst experierence I have ever had that resulted in financial loss for my business. I have ordered a banner that was supossed to be at the event as a main item representing my business. It was a 2 day delivery option that was supossed to arrive on Wednesday but it didn't arrive and then on Friday I was told it would arrive on Friday. It didn't arrive until Tuesday next week which meant that I went to an event without a banner. I then told SoloPress that I don't need the banner anymore because the event has already happened. They told me to refuse parcel delivery, unfortunately DPD didn't ring the bell and just left it at the door. So SoloPress organised a collection. I was told it would be picked up on Friday so I stayed home all day. It wasn't. I then called on Monday to be told it is getting collected on Monday. I explained that so far it has been an absolutely awful experience and I was getting a shitty service and I want my refund. They disconnected my call because I used a word SHITTY SERVICE. In my opinion it's an exact representation of the service I was getting and the customer service. The company chooses their courier providers and if DPD lets them down, they can change them. They choose not to. Instead they say WE CAN'T CONTROL WHAT DPD DOES. Overall terrible experience and very stressful because I was relying for their products as a marketing material at the event.