This is the first time I have used Solopress. Used as they were recommended to me as being much cheaper than the online service I have used for flyers previously. It took me a long time to place my order as the system for doing this was a little different to what I have experienced before with a competitor. Finally after an hour I was ready to pay online. Then their website froze me out. I left them a message on their ticket system. As this was on a Saturday morning I did not hear anything more until Monday. Then I was contacted and it was suggested that I email them my images for the flyers. I could not do this as I was away from home and did not have my laptop. However they insisted they could not process my order until this was done, despite the proofreading having been done and the order being clearly there on their website. It was Wednesday before I was able to access my laptop and send the images again. I heard nothing after I had sent the images and so had rang them early on Thursday morning. It transpired that the employee who had asked me to email him had gone off on his holidays but there was no out of office message in response to my email to warn me. So I had to resend again. This time it was all dealt with promptly and the order placed and paid for. I was given a slight reduction for the disruption, from £90 to £81. Today the flyers have arrived. Whilst the quality of the paper and print is fine I am not happy as the flyers have a white border around them. I did not want this. It makes the writing small so it is difficult to read the venue of the exhibition the flyers are advertising. This will have happened because there were two options when viewing the layout of the proof - one had some of the writing cut off, so I clicked the other one - 'fit to canvas'. I will be reverting to my usual company, who charge more, but having used them several times, I have never had issues like this!