AWFUL COMPANY - NO CUSTOMER SERVICE This is not the first time! We ordered some banners and they were never delivered on the date required despite the fact we paid for a special delivery and we called the day before the due date and were reassured that everything had already been dispatched and ready (first lie) Unfortunately nothing arrived and when phoned on the day (after 2pm) we got told that the banner were not going to be delivered due to a problem with the file (second lie). I begged the clerk to find a solution as we really needed those banners for our event but the clerk on the phone simple was not interested and kept saying we take no ownership on the delivery and it is stated in our T&cs. She just did not care. We asked to cancel the order and to process a full refund, solopress clerk confirmed that the order had been cancelled and that a full refund would have been processed in 3 to 5 working days (3rd lie). 2 Weeks later still no refund - I called to get told a completely different versions of the events. Apparently the previous person had lied and the banner had been sent via dpd to the wrong dispatching office. To aggravate it all, I was told that they would have needed the banner back in order to provide the refund. I explained that, unfortunately we had no access to the venue as it was a one off location and that we wouldn't be able to collect them if they had been delivered. The girl on the phone said that she would have spoken with the manager to see if an exception would have been possible based on the previous lies. 3 weeks later and I still have no news. When calling back I get told that the refund can only happen if we return the banners as per the T&Cs. I asked to be speak with a manager and told "managers don't talk to customers, you need to email them". This company has zero respect for peoples time or deadlines, they take no ownership of what the say and promise to their clients. The worst of all is that in all this at no point an apology was offered. To recap: They make you pay for a special delivery fee > but if they don't deliver on time they won't care as it is written in their T&C's They promise things > but they simply lie and use the T&Cs as a cover, as if their words were not somehow bounding. Absolute sick joke of a "service"