Disappointing and not professional at all. Disappointing. Been using this for a while... we had not many complains cause the mistakes they make weren't a big deal... (slightly differences in colour in between artwork and printed copies... sometimes the brochures came up a bit damaged, etc...) You pay cheap prices... so don't expect perfection. Everything went really down the hill when a colleague used them for a big order of magazines. (I wasn't directly involved in this). We still don't know how... but they managed to messed up with the fonts of the publication and the hundreds of copies came up with font errors. Now, I'm a Graphic Designer and I saw the original file and the way the designers sent it and also the proof they sent us and I still don't understand how this happened... The proof was completely fine... so what the hell? They didn't assume any responsibility and didn't offered a refund... Anyway, because I wasn't directly affected by this and wasn't involved in the whole process, I decided to give them another chance. Made two orders of x250 very simple A4 folded brochures. We received a box with x188 and another with x227, I COUNTED THEM! We had ordered this with plenty of time to make our deadline without problem. They DID offered a re-print to supply the brochures missing and the new delivery date was going to be a bit tight for our deadline, but still, they "HAD OFFERED US A SOLUTION"... After this, they basically have missed the delivery twice... this resource was supposed to be delivered originally on the 4th of November. It got re-printed to be delivered on the 11th, then delayed for the 13th and delayed again for today, 14th of November. I've been in touch through their chat, email and on the phone, asking for a PARTIAL refund cause we now can't use the resources that they were re-printing because they have missed the delivery date and we have missed the deadline, so we literally CAN'T use those resources anymore. On their chat they tell me I need to speak to them through email or phone... On the phone they tell me they can't give us a partial refund, that they can only offer us a 10% discount in our next order. Something that is NOT going to happen cause we can't risk having issues anymore. And they simply DON'T answer my emails... So yeah... Still haven't got the whole order of resources... or a solution... It's up to you risking wasting time and money.