I don’t know what has happened to this once good company but recent experiences have been extremely disappointing. Tried to order some multi-name business cards online but the order went through without giving me the option of reviewing the proofs. I called and spoke to the sales team and they told me I could email through the files and they would compile the order as a multi name at the same price. I then received back an email saying that the electronic proofs would be £20 more! As this was clearly preposterous I challenged the charge but was told the charge would stand if I wanted proofs. I therefore cancelled the order and placed it online as two separate orders that cost me £5 more but showed me the individual proofs before I committed. Today I realised that I hadn’t seen the refund of the original order despite having an email confirming the cancellation of the job so phoned up today to find they had ‘forgotten’ to refund the money. When I complained about this I got the usual ‘sorry about that’. When I asked to speak to a manager to complain I was informed that I could only speak to a manager in writing. Consider this my complaint to the manager. Sad that I can no longer rely on this company to deliver the goods cost effectively and efficiently; and will now be in the market for a new printing company going forward ( just as we are about to rebrand and have to refresh all our materials with the new name and logo)