DO NOT USE THIS COMPANY AT ALL!!! They have had over £2,000 of our money SINCE MARCH 2020!!! We had a group booking in March 2020 for 24 people, for a 60 birthday bash. We wanted to cancel at the time but were told by Spabreaks, "don't worry, you will get a refund anytime due to covid but why not set a date in September?" We reluctantly accepted their position. As July came and the situation was not getting any better with covid, we wanted to cancel, particularly as the group had a majority of vulnerable people and a 91 year old great grandma. Spabreaks initially said we would lose our funds if we cancelled. After a number of emails going back and forth, Spabreaks eventually agreed a refund but not until the first week of November. We waited until November, only to then be told by Spabreaks that we would have to wait until the end of December (a further 6 weeks) for a refund to be processed. We have still not received a refund AT ALL!! Spabreaks has acted unprofessionally and without any credibility throughout. On a number of occasions, their conduct has been reckless and they have lied. DO NOT USE SPABREAKS!!