Terrible company. In December 2019 i paid just under £300 for a Deluxe Spa Break at the Celtic Manor Resort in Wales for my wife's Christmas present . Due to the pandemic we were unable to book as the hotel was obviously closed . I contacted them again they said don't worry we will be extending the dates.So i didn't worry too much. At the beginning of the year i contacted them again and after 45 minutes waiting on the phone they eventually answered and said sorry your voucher has now expired permanently. So they have refused to extend the voucher and told me i can't have a refund or even a partial refund, £300 down the drain . No understanding whatsoever. Please take my advice and don't go anywhere near this company , your far better off booking with the hotel directly.