terrible experience with spa breaks. They clearly still advertise hotel spas that are not open and advertise them as open so you spend your money £327 to be exact and then refuse to help you on the phone, tell you to email and ignore your emails. In essence this company illegally takes your money state that they provide a voucher even though I haven’t (it is a scam because they knew my hotel was used as a quarantine hotel since February) try to tie you in with offering vouchers that they never offer you. Instead they steal innocent customers money. Absolutely appalling service. I’m now having to take the matter up legally. It’s a disgrace they should not be operating. What they are doing is illegal. Stay well away.