Was originally booked for October but due to covid it was cancelled rebooked for January which was then cancelled rebooked for March and again cancelled so we moved to may. Due to unforeseen circumstances we had to ring up to cancel and due to the amount of times it had been changed we requested a refund as we could no longer commit to another date. Customer service over the phone couldn’t help so told me to email the company, I received a generic email back a month later (after phoning and chasing them up several times). It’s now been 2 months and I’ve heard nothing back. When I originally rang I was told 10 days then next time I was told 22 days to then be told they can’t actually tell me when it will be resolved. £284 they’ve just kept and are clearly ignoring emails. Absolute scam of a company. Truly wish we read reviews before booking with them. Still no closer to having this resolved