My partner booked spa breaks through this site for the first weekend of July. 2-3 weeks after booking that we got told we couldn’t attend our break, as spa breaks had double booked us in with another couple. First of all, this shouldn’t have happened, I understand things overlap etc but letting us know almost 3 weeks after everything was confirmed isn’t acceptable. This was two weeks before we was supposed to attend. We’re now coming to the end of July and we’ve been back and forth with spa breaks and the hotel we was supposed to be staying at. Every person we have spoken to have all told us different things. We’ve been told spa breaks need a letter confirmation telling us we didn’t attend before issuing a refund, but when speaking to the hotel about this, we were told this isn’t their policy and it’s all down to spa breaks giving us our refund. I spoke to a women at spa breaks called Ruby who promised me that she would sort a refund for me two weeks ago that exact day, and she would ring me. Still no refund and not heard a single thing. Spoke to a boy last week who also said he was going to sort this refund that exact day, and still nothing. The manager Jordan doesn’t seem to be doing anything either. This is disgusting that they’re withholding this money and have been for a month. As a customer, we should not be going back and forth trying to get this money back. Especially with these times, I DO NOT recommend booking with spa breaks at all, this was completely out of our control what happened and at the moment doesn’t seem to look like we’re ever getting this money back. We’ve used spa breaks in the past and had no complaints, but we’ve never had to deal with getting a refund back which obviously seems impossible. From such a well known company, this is disgusting, and the manager and employees could not care less about wether or not you get your money back. Seems like our last resort of being heard and getting the refund is taking it online, and we are taking this further.