I would never book another spa break with this company! Their customers service is appalling. We booked a spa break at the Calton Hotel in Torquay. They didn't communicate our treatments and when we found out the times, they were booked at the things we were in transit to the hotel. They said that due to staff shortages, they could not be rearranged. However, when we filed a complaint, they just ignored it for over six weeks ( after a form email acknowledging their receipt). My friend had to keep following up. They eventually only offered us only £40 off another booking that we initially paid £1,396 for! That means they expect us to fork out more money and reward them with more custom in order to receive only £40 back! Why would we do that?! We are still pursuing this as this is really awful customer service!