Absolutely appalling customer service. Wish I had read these reviews before booking. My first spa booking was cancelled due to Covid. That was over 2 months ago and I have been struggling ever since to get another booking. The company does not reply to emails. It is very difficult to speak to anyone on the phone and if, by some miracle, you are able to, they come out with "someone will ring you tomorrow" but that never happens. Something needs to be done - they should be taken to court and shut down. In the meantime, how can I get a refund? I asked originally for one and it was refused. This is theft! DO NOT USE THIS COMPANY!!!!