I was given vouchers for Christmas 2020, and have been trying to use them throughout 2021 to no avail. For many months it was impossible to use the vouchers for online bookings, and impossible to reach Spa Breaks by phone. I filled in many online forms requesting details, requesting contact, attempting to book, never received a single response. I've now succeeded in booking through the website (and it has deducted the money from the vouchers) but 24 hours later there is no sign of any confirmation, and the venue, when I rang them to check, had heard nothing about the booking. Customer service has already been atrocious so far. I have a very bad feeling about how this will play out.