not quite what i hoped for...
Hallo,
My Partner had a birthday and i thought to go with her to Spa resort, so i choose to book through spabreaks, when we arrived after 5 hours long trip our hotel reservation for 2 days (east Sussex national golf resort & Spa) was cancelled, no pre-emails, nothing, which really scared me, good that Mr. Alex on Reception was very kind and helped us all days, very professional, I've been asked everyday questions about food when i tried to order to room or come eat downstairs if i have paid or to reserve my card but everything was already pre-paid for which was pretty confusing, there we're no slippers and it was impossible to book any Treatment on any day... so for 3 days they were all booked, there were no petals on bed but thanks to Mr. Alex we got complimentary Prosecco, there were no afternoon tea on 1st day due to lack of information.
2nd day ordered a dinner at room, at my pre-book, pre-paid shows 3 dinner course, so I've ordered dinner to room and got charged 79£ extra pounds for all food I've ordered, which got written on my room, terrible service, don't recommend spabreaks, i only put 2 stars and not 1 thanks to Mr. Alex...
3 years ago
SpaBreaks has a
1.2
average rating
from
103
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