I booked a spa break for my friends birthday and there had occured a fault in the system of the spa I had booked a date at and we had turned up to our assigned appointment in which the spa had not booked us in to. We were denied entrance and no further assistance was given by the spa. I tried calling spabreaks to help us out to re-book our date (I even had all the proof for when I called, a confirmation for the date booked from both spabreaks and the spa), but they kept on insisting that they could not do anything further and that I that it was between me and the spa (i.e it would be up to the spa if I would be able to re-book or even get a refund). I thought I had wasted 120 pounds, however after re-sending all the proof to the spa, they were able to re-book us un. For the spabreaks customer service however, I felt completely dismissed and no help nor advice or assistance was given. They did not offer to talk to the spa even if I kept on insisting that I had read up on their policies and that I would require some help to show proof from their webpage. A complete scam and I would NOT recommend this service to anyone. For any potential future customers - please avoid!