I don’t really know where to start.. we had a hotel booking through spa breaks which ended up not working out so we were offered a full cash refund (by spa breaks) as we didn’t use the hotel facilities or stay the night, we were in and out within an hour. A month and a half after we were promised a refund and weekly phone calls with spa breaks customer service to try and chase our refund with them assuring us we will get it on multiple occasions, using the excuse that the hotel we were supposed to stay at is just being slow there end. So I contacted the hotel and they said the refund was processed a while back which then brought me back to spa breaks! after many phone calls and weeks passing by I received a blunt email stating we have been awarded the money in credit and we have 2 months to spend it before it expires and that they would no longer be in correspondence with us. We were absolutely devastated considering we don’t have the time before the credit expires to take the time away & also we would have just stayed at the hotel in the first place if we knew this was the case but instead they promised us a full cash refund which we never received. We are not rich and could have really done with the money back in all honesty, as falsely promised. In mine and my girlfriends eyes they are thieves and there are many better company’s out there I would urge you to use rather than spa breaks who will just bleed you for your money, and In the instance you need there customer service, they will miss lead you and certainly will not help you. I would advise going straight to the hotel/spa or using a different company. We will not use spa breaks again.