Unfortunately there is no way I cannot put 0 Stars before being able to make a review . This company definitely does not deserve even 1 Star ! My husband and I travelled to Hazlewood Castle for a 3 night Spa break . This was a gift from our son for Mothers Day . On arriving at the Hotel we were told they hadn’t been told from Spa Breaks that we had requested a dog friendly room . This had all clearly been notified by us by email as well as the date for our Spa session which was booked for the following day . We went to the room that had been then allocated to us which we were told had been upgraded . On entering the room there was a strong smell of smoke ( this hotel is supposed to be completely smoke free . ) The room had not yet been made up there was dirty crockery and used towels lying on the floor To add fuel to the fire our spa treatment had been incorrectly booked for that afternoon and we were told that there was no way they could change this as they were fully booked . Going back to Reception to tell them we were not staying considering the circumstances and asked for a complete refund they told us that they could not do this as it had to come from ‘ Spa Breaks’ . On contacting them on our return we have been shifted from pillar to post in trying to get a satisfactory response from them .