Sally was the lovely lady that helped me sort out my Christmas gift deal! The hotel it was booked for didn’t have the dates I desired and I was so gutted! I looked at different hotels on spa&hotel.com and asked if I could change to ******** hotel, I saw it had the same package etc… and she was more than happy to assist me to check they had the availability I was hoping for! She called me back within the hour and gave me great news that it was available! (Valentines weekends are busy) she made sure we got the days we wanted, the treatment times that suited us, and the time we went for dinner! All in all this was fabulous customer service, we did pay a tiny fee because we did get treatment time longer than the vouchers experience. But I cannot thank Sally enough! Now to look forward to our spa getaway in 3 weeks knowing Sally had sorted everything and confirmed all in a email! There definitely needs to be more people in the world like Sally 🥰