Worst experience. Avoid like the plague. Worst experience. - Technical issues - Awful partners - Antagonistic customer service - Fraudulent terms and conditions relating to refunds. Took almost a year to schedule our spa day due to technical issues redeeming the voucher online. To be fair, support did help to resolve this. However... The spa tried to reschedule via email, due to noisy maintenance work, while we were already on our way. We tried to reschedule by phone but every time we called there was no answer. When they did eventually answer, they put me on hold and then left the phone off the hook. I left messages with reception. My calls and emails were not returned. I have a strong feeling that this spa partner AND spabreaks.com like to try to con people out of redeeming vouchers, as they get paid either way. Eventually I called SpaBreaks.com directly to request a refund. Before I could even explain, I was being interrupted by Lucia Contanza Marinacci (quite possibly the rudest "customer care" person I have ever encountered). *Call recordings soon to be made public* She simply refused to let me speak or explain the situation, and repeatedly and continuously interrupted with the phrase "But our terms and conditions"... The situation is this. We have had an awful experience with SpaBreaks.com. We don't want credit. We want a refund. No goods or services have been transferred. But they are refusing to give refunds. Lucia eventually just hung up on me, resulting in my formal request for digital copies of the call recordings so I can share them publicly. This company needs to learn that you cannot impose terms and conditions regarding refunds that are inconsistent with the provisions of UK consumer protection legislation. "Any terms and conditions that attempt to limit or exclude these rights are likely to be deemed unfair and, therefore, unenforceable (Sections 62-65 of Consumer Rights Act 2015). Consumers have the right to expect services to be performed with reasonable care and skill (Section 49). For goods and services that have not been provided, or if the service is not provided with reasonable care and skill, consumers are generally entitled to a full refund. Quite frankly, this company sells relaxation days, but provides the exact opposite. Stay clear, go direct, cut out the middle man. The complications to redeem and schedule and reschedule and to then be refused refunds just isn't the service you are looking for.... Furthermore, for a £150 you'd have thought that SpaBreaks.com were a little more concerned about protecting their reputation. But instead of just refunding an unhappy customer, they prefer not to, and prefer that you leave bad reviews for both them and their partners. They prefer to make you submit data protection requests and jump through hoops. It's a classic model. They know that 50% of their customers will never redeem the vouchers. They only need to provide a few small problems to inconvenience the remaining 50% into also failing to redeem the voucher. They know that customers looking for relaxing spa days won't want to reschedule with entities that are being problematic and stressful. And if and when anyone does refuse credit, they just refuse refunds. It's called GETTING PAID FOR NOTHING. And it's a con. REFUNDS ARE IMPOSSIBLE. I AM YET TO RECEIVE MY REFUND.