I was fortunate enough to win a £1,500 voucher from my company last year, which I asked them to provide via SpaBreaks.com. Over the year, I planned to enjoy occasional short breaks and spa treatments for myself, my partner, and my family, saving a significant portion for my mother’s 60th birthday this September. However, when September arrived, I was shocked to find that the voucher had expired. I was unaware of the 12-month validity period, which seems entirely arbitrary given the nature of the services they offer. Disappointingly, I was unable to use the remaining balance, and over £500 has now effectively gone into SparBreaks.com’s pocket. I contacted them via email to request consideration for an exception to this policy, which I had only just discovered. It took several emails, phone calls, and over seven weeks for their customer relations team to reply. While they initially acknowledged my complaint, Samantha McEwen quickly dismissed it and stated I had used all of the voucher. I requested further clarification and a statement of account, as this seemed incorrect to me. After seven weeks of waiting, Samantha finally responded again, dismissing my complaint again but also confirming that there was over £500 remaining on the card. They mentioned that, for a £25 fee, they could have extended the validity period if I had contacted them earlier—a policy I wasn’t made aware of until it was too late. I am now left with no options, and presumably, the £500 will either contribute to the staff Christmas party or appear as profit on their balance sheet. To me, this feels deeply unfair. This is a company that promotes rest and relaxation, but my experience has been anything but restful or relaxing. I will not be using SparBreaks.com again and do not recommend them to others. It’s likely cheaper, more straightforward and safer to book directly with the hotels listed on their site.