Do not use this company, there service is apalling I asked to postpone my spa break due to Clovid 19 prior to lockdown. My e-mail was acknowleded with an automated reply which said that they we working in travel date order and would respond accordingly. I received my e-mail upon return from my break which said that the hotel would not postpone the booking. I have since asked for a copy of the e-mail from the hotel or telephone recording to which their response was too read their terms and conditions. I would never use this company again as it would seem at this time most travel company's are offering refunds and not invoking cancellation charges, but Spabeaks on the other hand only want to keep your money. Hope they can sleep at night when people's lives are in danger?