Will never use them again and do not recommend. Made booking and didn’t hear back confirmation so I called to check what time we needed to arrive for our afternoon package I’d paid for and they said my colleague contacted you to say the venue has no availability that day. I asked how and was told by email. There were no emails from spa seekers in my inbox. There were two in my spam folder. They didn’t have anywhere else in the area for the day we wanted so my friend called round venues direct and found and booked. I’ve spent several wasted phone calls listening to their irritating waiting music to try and get my refund to be told it’s been processed yet it’s not in my account. They said they’d investigate and call me back yesterday but still nothing!!