Booked a spa day for me and my friend we are in our 60's for my birthday. I was told it was unavailable. I was offered another date but we couldnt do that date, so they promised a refund within 5 days. A month later and i have not got a refund. My birthday is tomorrow and we cant go anywhere. We couldnt afford to pay twice. Not only do they financially rob you of money they spoil your birthday or special occasion too. They dont answer emails. They take hours to answer phone and they steal your money. Please dont let this happen to you. Over a hundred pound they have had from me, that i saved over several months. Its disgraceful.