Spent a long time searching for a spa for our anniversary weekend- we have a nearly 2 year old with no family close but managed to get babysitting for the weekend- our first night away from our daughter so really looking forward to it. Only to be told 12 days before our booking that the place we’ve booked actually isn’t available after all. We had booked and Airbnb specifically close to the spa but all other spa seekers venues near the airbnb were either fully booked on that date or more expensive. However spaseekers (Billie) refused to offer compensation for the fault of the website in showing us availability and allowing us to book and pay in the first place. Instead they said if we still wanted that weekend we’d have to pay extra for the more expensive spa. A new date is not an option for us due to childcare and the fact we’d already booked the Airbnb. We will be going down the complaints procedure but that doesn’t help the fact we now need to pay extra for a spa for our anniversary next weekend. Terrible way to treat your customers. We’re out of pocket now for spaseeker’s mistake and no compensation in sight.