Avoid at all costs! This seems like a very sophisticated scam that involves a number of fake 'spa' companies. Avoid at ALL COSTS. Book direct with a hotel or a spa that actually exists. All the 'positive' reviews sound similar as do the complaints - it makes sense to believe the complaints. These people are THIEVES! Places like the Skin Lounge Spa and Thames & City Spa UK, do not exist. They pretend they cannot honour your booking on the day then fob you off with a story of compensation by offering another spa that is not going to happen. I don't know how or why they have been able to get away with this for so long.