Awful experience! They sent me a booking with the wrong date which was clearly an issue with their system. It was only 2 days away! I tried to contact them when the confirmation came through and calls from the spa but got no response. When monday came and I tried to tell them and move the date, they said nothing they can do as the date had passed. OBVIOUSLY ITS PASSED, YOU WERE CLOSED!! I offered to move dates rather than chargeback but nothing. This was your mistake. Why would you not want to retain your revenue rather than I chargeback via disputing with my credit card? I had been happy to accept YOUR mistake and move to any date possible.