Just returned from an overnight spa break at the Ana Spa in Winchester. They emailed 7 mins before arrival to let us know that they would not be able to offer what we booked as they were short staffed. This was annoying as we had booked an experience to share and ended up spending the time on our own whilst the other one had their treatment. What was shocking was the way this was handled. It's nor great to let the client know 7 mins before arriving. No drinks or anything was offered to make it slightly better at the time and not a single person spoke to us the whole time. Complained to spa ' manager'who has zero customer service skills. Tried to call spa seekers on the day. Phone just rang out 3 times. Emailed and no acknowledgement. Called the following day and was asked to email the complaints department. If you need a department dedicated to complaints there is an issue!! Dealt with Emily who was dreadful. Still no resolution to our problem and no assistance. Be very wary of booking with this company.