Me and my boyfriend booked through Spa Seekers, an exclusive Spa Day for Two at the Macdonald Elmers Court Hotel. To say this day was a disappointment is an understatement and the response from your company since has been utterly shameful. On the 20/12/19 me and my boyfriend travelled over an hour and a half to the Spa in question. When we arrived we were told to expect a glass of champagne, something we did not get. To top it off, we were told that the Spa’s booking system was down so they couldn’t remember what we had booked etc. After informing them of our booking we were told that only one therapist was on the premises for the day so what we had booked as a ‘couples’ treatment was no longer available and that we would have to have our treatments one after the other and that this would mean a delayed time. After being shown the premises (still no champagne) me and my boyfriend went down to the pool where there were not even enough loungers to lay down. When it came time for one of us to have our treatments, me and my boyfriend waited for over 40 minutes before someone came out to talk to us. She was confused as to what our treatments were and to be honest seemed rather annoyed that we were requesting two treatments each (something which we had paid for). My boyfriend went first and I waited in the ‘relaxation room’. To my surprise, fire alarms were being tested that day and so instead of relaxing, I was sat in a rather cold room with loud sirens going off (I have attached a video). I decided to go to the pool to escape but there was a pool Zumba class taking place with loud music and a women shouting out through a microphone. Once again not the sort of thing you expect when booking a spa day. By this point, my own treatments were nearly 2 hours delayed and it was approaching 3pm. I hadn’t eaten since 9am that morning when we set off for the spa and had been expecting afternoon tea which ‘shock’ we didn’t receive either. As there was no where else to go, I went and sat in the changing rooms and waited for my boyfriend so that we could leave. This was over a month ago and despite me and my boyfriend sending numerous emails to SpaSeekers, we have not had any refund. They have not even emailed back an apology. My boyfriend has rang numerous times with the promise that he would have call back-something that didn't happen. I was promised resolution within 5 days- something that didn't happen. I do NOT recommend using them; if anything was to go wrong with your booking you would have to deal with a completely inept customer service team.