I ordered a Google Chromecast from them, online, with what they advertised as next day shipping via UPS as long as you ordered by a certain time the day before. I ordered the product at about 12PM that day, so I should have it by the next day, right? Yeah, good luck with that. The first inkling I had that something was wrong was the email I got from Staples a few hours later saying my product had been shipped. So far so good, looks like it's going to be on time. Unfortunately there was no tracking information. So, you can't call Staples as you'll spend over an hour on the phone trying to get through. So I chatted them through their website. After 4 days of this I finally find out that they didn't ship it through UPS, and they have no idea where it is. Personally, I think Staples says whatever it needs to to make the sale. Promise anything the client needs to hear so you get that sale, and then if you can't deliver, who cares. If I would have ordered through London Drugs, I would have spent 15 minutes of my day picking it up and I would have had it almost a week ago. So, 5 days later, I still don't have any kind of a traceable shipment from Staples. What a JOKE. I will NEVER order anything from this company again