Slick deniers of warranty claims. Think you have a five year warranty? Think again. I was told the attached picture where all the leather facing has come off is fair wear and tear! The chair came with 5 years warranty and said it was good for using 8 hours a day. It gets 4 hours a day and so should potentially last ten years but it has only been about 3 years. Their 'leather' chairs, like many other companies, have only a skim of leather on them but I felt safe with a bonded chair as they gave a five year warranty with it - but of course they don't really! When I rang the first thing the they said to me other than fair wear and tear was "do I have the warranty agreement" and I should go back to the manufacturer with it. A) I was not given a warranty agreement and doubt anyone is, it just says 5 years on the listing and the box, B) why are they directing me to the manufacturer in the first instance when they are responsible for the warranty as point of sale? Staples, in my opinion, is a slick outfit - slick at avoiding their customers' consumer rights. Perhaps this is why they had to close high street shops and become a web only business.