My children ordered the standard toffee & Chocs for Fathers Day on the 15th June, delivery in a few days. The order did not arrive by the end of the following week, but on Hermes website the local depot received on the 18th June. When we contacted Thorntons we were informed that I have to wait 28 days for Hermes to deliver, so i contacted a old colleague at Hermes and was informed that it arrived damaged. Still waiting for Thorntons to sort out nearly a month after ordering and still no communication when i will receive the items. May get them by this Christmas, but I will not hold my breath.