Ordered name day delivery for Father’s Day. Didn’t arrive on the day promised, no email or update as to why, then received a response to my twitter message saying there was a ‘problem’ with the delivery company & Thorntons were experiencing a ‘busy’ time. I don’t believe you should be offering name day delivery if you can’t commit to it. When I finally received my order 5 days later the box arrived open & wet through having been left out in the rain and my order was incorrect. I’d ordered the original special toffee box and I received a small bag of toffee & small bag of fudge, when I sent a message through twitter questioning this no one got back to me & the box conveniently disappeared from their website. Always loved Thorntons but won’t be using them again.