I ordered a phone before Christmas and paid in full as I was continuing my current contract which is good value at £6 per month for unlimited texts, 600 mins of talk & 1 GB of data, more than enough for my needs. However the phone did not arrive so I contacted them via chat and they said it had not been sent due to a technical glitch and it had now been sent and would be with me in a couple of days a couple of days later it had still had not arrived chased again and they gave the same story, finally after the third time I heard this story I pressed harder and they said the order was cancelled, the money had been taken from my bank! I finally received my phone and I asked for £25 compensation for their errors, they agreed to it, however when I looked at my account £25 had been added not taken away, they denied having agreed to the compensation despite the fact I have a text confirming it. They said the £25 was for accessories they have now told me they have cancelled the £25 as a gesture of goodwill. (I am waiting to see what happens when I actually get my next bill). They responded promptly enough via chat but I have never really got my problems fully resolved, although better hence 2* not 1*