Someome managed to get a phone contract in my name. So what did three do to help? They messaged the email account that the scammer made who obviously said there is no problem so three put it through a debt collection agency. Did have my address but didn't seem to think to send me a letter. Been to fraud team (poilce sent three refrence numbers). Still havent heard nothing from three obviously to busy playing snooker. Been told to wait another 21 days again. affected my credit score for the last 3 months. Aslo and this did make me laugh, three said the phone is no longer in use, well done the scammer has got a free device and changed the sim (honestly how thick can you be) Im now seeking watch dog and news team to warn people about the lack of sequrity. Also im not aloud yo see any details on my account for data protection act but there happy for me to stress about it and pay up (whitch im not paying as i never set this up). Been to store over 3 times and to be honest the staff there are useless(just sales team) just like the custermer service phone line.