Worst of the worst. Have been with this company for over 10 years, my phone connection hasn't been working for over a year; one bar wherever I go, no connection to internet. Have to contact them every month with no help, tell you to turn your phone off and on to basically disconnect your chat from them. Today I finally got pass all their basic info on how to restart a phone, as if I've not been doing that for a whole year... today they told me it was their fault they have had "work" going on to improve their services... I said for over a year... she said yes these things take time. Yes time I've been paying £80 a month for unlimited data and can't even get a connection. Their compensation offer was a one off offer of £13?! What a joke. I have been paying £80 a month for a service that I have not been receiving for them to offer me £13!!! 10 years of being a customer and you get offered that. Told them I want to cancel, was told I'll have to pay 40% fees. Will be escalating this. Absolute joke of a company. Only want your money while they don't provide what you pay for.