I cancelled my phone contract within the cooling off period. Twice they informed me, I would be charged over £700 for my final bill. Twice I contacted them via live chat to be assured this payment wouldn't be taken. The payment was then taken anyway putting me overdrawn. I've contacted them multiple times to be given the same unhelpful information. Tomorrow will be 10 days of having no money and no one within the business can tell me exactly when I will get my money back. I'm extremely upset, angry and worried. Having no money for 10 days and the company doesn't seem to care or want to resolve my situation quickly.