Account number 116428538.
On May 21, 2024, I visited Three store to activate the 5G Home Broadband service. Unfortunately, upon verification, I discovered that the service is not available in my area.
In the same week, I returned to the Three store to cancel the contract. On May 25, 2024, the store staff initiated the cancellation process by contacting customer service. On June 21, 2024, I received the envelope for returning the 5G Home Broadband device.
To my surprise, today, July 1, 2024, I received an email informing me of a charge of £46,16 for the contract in question.
I would like to emphasize that I acted promptly to cancel the contract as soon as I discovered the service's unavailability in my area. Furthermore, I am a loyal customer of Three company. I have been receiving payment reminder emails every day. I finally paid, but I was unfairly charged an additional £46.16.
This situation is causing me stress, I don't want to share it on social media.
Exercise vigilance when signing a contract with Three, as they have a reputation for breaching contracts
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