I paid for my device which was an early upgrade and Three cancelled the order with DPD and made them send it back to Three and still haven't received an reasonable explanation for this. I made this order on the 26th June and still waiting for my refund to come back to my bank. I paid £226.57 and I need my money back as Three have taken back the device. I have Three young children and find it dishearting that I have to wait so long for this to money to be returned to me. I do not understand how Three have not given me my device but have kept my £226.57 deposit. I feel like I have been robbed in broad daylight and I already had a sim only contract so quite shocked at how they are treating their customers.